Last updated: September 2026
Darling & Co Mobile Dog Grooming respects your privacy and is committed to protecting your personal information.
WHO WE ARE
Darling & Co Mobile Dog Grooming provides one-to-one mobile dog grooming services across Berkshire.
If you have any questions about how your personal information is used, you can contact us at:
Email: darlingandcodoggrooming@gmail.com
Phone: 07351 799536
INFORMATION WE COLLECT
When you enquire about or use our services, we may collect information including:
• Your name
• Home address and postcode
• Telephone number
• Email address
• Appointment and payment information
• Information about your dog, including their name, breed, age, health, behaviour and grooming history
• Grooming records and notes
• Photographs where appropriate
HOW WE USE YOUR INFORMATION
We may use your information to:
• Arrange and manage grooming appointments
• Contact you regarding your appointments
• Provide safe and appropriate grooming services
• Maintain client and grooming records
• Process payments
• Respond to enquiries
• Meet our legal, insurance and record-keeping obligations
• Protect the welfare and safety of dogs in our care
OUR LAWFUL BASIS FOR USING YOUR INFORMATION
Depending on the circumstances, we process personal information where it is necessary to provide the services you have requested, comply with legal obligations, or pursue our legitimate business interests.
Where consent is appropriate, such as certain uses of photographs for promotional purposes, we will ask for your permission.
SHARING YOUR INFORMATION
We do not sell your personal information.
Information may be shared with trusted service providers where reasonably necessary to operate our business, such as payment providers or technology services.
Information may also be disclosed where required by law.
In an emergency involving your dog's health or welfare, relevant information may be shared with a veterinary professional where necessary.
PHOTOS & VIDEOS
We may take photographs of your dog for grooming records where appropriate.
We will ask for your permission before using photographs or videos of your dog for marketing or social media purposes.
HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, tax, insurance and record-keeping requirements.
Information that is no longer required will be securely deleted or disposed of.
KEEPING YOUR INFORMATION SAFE
We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access or disclosure.
Paper client and grooming records are stored securely, and access to digital information is appropriately protected.
YOUR DATA PROTECTION RIGHTS
Under UK data protection law, you may have rights relating to your personal information, including the right to:
• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how your information is used in certain circumstances
• Object to certain uses of your information
• Withdraw consent where we rely on consent
These rights are subject to certain legal limitations.
To exercise your rights or ask a question about your information, contact:
darlingandcodoggrooming@gmail.com
COMPLAINTS
If you have concerns about how your personal information has been handled, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The latest version will always be available on our website.